Security Operations Center Supervisor

Athens, GA 30601

Posted: 07/11/2019 Job Number: 59609

Security  Operations  Center  Supervisor 

Are you a night owl and enjoy helping people?   

BOS Security, a rapidly expanding provider of security solutions and patrol services has an immediate opening  for a  Security Operations  Center (SOC)  Supervisor in our 24/7  Operations  Center located in Athens, GA.  The  Supervisor  position is full time  with varying overnight and weekend hours as necessary.  This is an overnight and weekend opportunity only, based in Athens, GA. 

The Supervisor leads a team of Security Officers who in addition to dispatch duties for our security company also monitor CCTV of client sites  across the country.  If suspicious activity is detected on camera, the Virtual Security Officers proactively engage the situation following established protocols which may include coordinating with local law enforcement as they respond to the scene.  The Command Center operating hours are 6pm – 6am Monday through Friday and 24 hours on Saturday & Sunday. 

Specific Duties  of the SOC Supervisor: 
  • Supervise and provide oversight of the Operators who staff the  Security  Operations  Center (SOC).
  • Ensure the Operators are fully trained, skilled and proficient in all technologies required to execute their role.
  • Coordinate calls for emergency services and assist with providing information and directions to responding units.
  • Monitor CCTV video feeds and digital communication traffic.
  • Learn and manage the access control system, CCTV system, video recording systems, Incident reporting platform, and all other technologies deployed in the SOC environment.
  • Monitor telephone calls to ensure alerts, notifications and other messages are being promptly relayed to relevant staff and personnel.
  • Maintain current contact lists and interact with neighboring stakeholders.
  • Assist with investigations through the review of CCTV recordings and the preparation of incident reports. 
  • Ensure all procedures are adhered to by the SOC Operators and the necessary notifications are made in an accurate and timely manner.
  • Ensure the shift Command Log is maintained properly. 
  • Provide Tier 1 level technical support for SOC operators and stakeholders.
  • Ability to engage technology vendor’ s Tier 2 & 3 support.
  • Possesses technical competencies for SOC protocols and technologies.
  • Advanced computer skills with a proficiency in Microsoft Office products, specifically Outlook, Word,  and  Excel  are required.
  • Nights & Weekends are required. 

This position is based in ATHENS, GA and is not a virtual or remote job.  Nights and weekends are  the norm and are  required. 

About BOS Security

BOS Security has offices in Athens, Gainesville and Atlanta but also operates in five states. Our core values of Integrity, Security and Dependability are proudly demonstrated daily by our employees to our customers and the communities we serve. Our company is ranked for the fourth time on the Inc. Magazine list of 5000 fastest growing firms in the country as well as the UGA Bulldog 100 List of Fastest Growing Companies. 


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